The most important for us is that you feel comfortable buying the items you really want. If you want to cancel an order Kindly contact us
Sidalih.com offers returns for items within 7 days of its delivery.
You may return items received as damaged, defective, not suitable for use and not as described on the website to us within 7 days of its delivery.
If you are not happy with item or if you change your mind after the delivery of the item, you can return it for a refund within 7 days of its delivery except:
• Clearance items clearly marked as non-returnable
• Items with their retail packaging, seals or boxes opened or missing and any tags or labels which were attached
• Items that fall into the below category types:
Personal care items ,
Food , Vitamins , Medicine and Sensitive items
Beauty & Fragrances
Earrings for pierced ears
Consumable items that were used or installed
If you believe you have received a counterfeit item and the 7-days return period has expired, please contact our Customer Service for assistance.
We will assess and validate all the returned items before we process a refund. If we cannot find the reason stated for the return or if the item product is not eligible for refund as listed above, we will send the item back to you and no refund is given.
Frequently Asked Questions (FAQs)
Q: I received a defective/damaged item. Can I get a refund?
If the item you received is damaged or defective, you can return it in the same condition as received with the original box and/or packaging intact within 7 days from the date of receiving it. Once we receive the returned item, we will assess it and if found to be defective or damaged, we will process the refund.
Q: I received a wrong item. How can I return it?
If the item received is wrong, you can return it in the same condition as received and in the original box and/or packaging intact. Once we received the returned item, we will process the refund.
Q: When are ‘Returns’ not possible?
There are a few certain scenarios where it is difficult for us to support returns:
• Return request is made outside the specified time frame, of 7 days from delivery.
• Items is used, damaged, or is not in the same condition as you received it.
• Specific categories ( mentioned above ).
• Defective Items which are covered under the manufacturer's warranty.
• Any consumable item, which has been used or installed.
• Items with tampered or missing serial numbers.
• Anything missing from the package you received including price tags, labels, original packing, freebies, and accessories.
• Fragile items, hygiene related items.
Q: I have changed my mind; can I return what I have bought?
If you change your mind before receiving your item, you may call us to cancel your order and we will process the refund along with any shipping fees applied. If you wish to return the item after receiving it, you have 7 days to return them, keeping the below rules in mind:
• The item is not part of the Non-Returnables list.
• You cannot return Clearance Items clearly marked as non-returnable and displaying a No-Return Policy.
• Only items with ‘Retail Packaging’ never opened (Sealed/Closed Box) and with its Original Seal can be returned.
Q: How long does it take the courier to collect the returned items?
Our courier representative will contact you within 3-5 days from the day you requested a return.
Or we will send to you a pre-paid shipping label and you will take the document together with items to nearest couriers office
Q: Can I schedule time with the courier to return an item?
Currently, you will not be able to contact the courier company directly. However, once our courier representative contacts you to schedule the time for the pick-up of a return item, you may provide your preferred timings to them.
Q: Can I return my item after 7 days?
There may be situations in which you were not able to return items within the 15 days, in such cases please contact our Customer Service Team through the Contact Us page to file a complaint. We handle complaints on a case-by-case basis. However, all acceptable returns as per Consumer Protection Laws will honor the outlined duration.
Q: How can I receive a refund if I paid by Credit Card?
We will refund the amount to your card if you paid through credit or debit card. The amount paid may take up to a month to reflect in your card statement, depending on individual’s bank process.
Q. I paid through Cash on Delivery, how would I receive a refund for my item?
We will refund Cash on Delivery (COD) to your Sidalih.com Account balance. You can use the amount to easily make new purchases on sidalih.com or simply transfer the amount to your personal bank account. For security purposes, the name on the bank account and on your Sidalih.com Account balance must be the same.
Q: Can I Replace or Exchange an item rather than a refund?
Currently, Sidalih.com does not offer replacement or exchange of an item; however, you can still return an item and receive a full refund . However . contact our customer service team and we will assist you as much we can
Q: I lost the Original Packing in which I received the item, how can I still return it?
We accept return of item only if it is in an unopened, original box and/or packaging intact with all labels and barcodes on it, however in this case, please check the Help Center for more information.
Q: What does it mean by ‘Retail Packaging’ never opened (Sealed & Closed Box)?
Retail Packaging means that the item is in a brand-new, unused, unopened, undamaged item in its original packaging. Packaging should be the same as when it was delivered to you.
Q: Can I return an item through my courier company or personally drop it anywhere?
Currently, the item can be returned to us only through one of our assigned courier services.
Q: Who pays for the shipping charges when I return an item?
You can return an item for free within 7 days from delivery date, whereby Sidalih.com covers all the shipping charges.
Q: Where can I find the pre-paid shipping label / Air Waybill?
Once you place a request to return an item, the pre-paid shipping label / Air Waybill will be sent to you in your email to ensure you can return the item for FREE.